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QBR prep used to take a week. Now it lands in Slack Monday.
Your best CSMs block an hour before the strategic QBR. They pull NPS trends, dig through support history, check adoption deltas, draft the deck. The customer feels seen.
The other 190 QBRs this quarter don't get that hour. The CSM scans the dashboard five minutes before the call. The customer answers the same baseline questions again.
Viktor changes that ratio. Before any QBR, message Viktor. He pulls account health, open tickets, product usage, and recent company news. Drafts the brief. Attaches the deck. Posts it in your DMs before the day starts.
Every CSM walks into every QBR prepared. Even when there are 200 of them.
20,000+ teams. Connects to Gainsight, Zendesk, Salesforce, and 3,000+ other tools. SOC 2 certified.
🇹🇭 Welcome to the Fulltime Farang newsletter!
More than 1700 people have already signed up – driven by the dream of making Thailand their home.
Here are some of the most interesting job opportunities I’ve found this week:
💰 Microsoft is seeking a Partner Solution Sales - Enterprise
“All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, ...“
Apply here.
📈 Agoda is hiring for Marketing Growth Strategy & Analytics
„Relocation provided“
More info here.
🇩🇰 Danish Refugee Council is looking for an Officer
“English – written and spoken – a high level of fluency required.“
Learn more here.
🛌 Minor Hotels is hiring an Assistant Director of Marketing
“Very strong command of the English language (verbal and written).“
Apply here.
👨🍳 TripGuru needs a Business Development Manager
“Required language: English (fluent); additional Asian languages are a strong advantage.“
More info here.
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💳 Visa is seeking a Sr. Manager; Client Consulting
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🚚 Lalamove is hiring a People Operations Assistant Manager
„Good command of English, both spoken and written.“
More info here.
Su su,
-Tim